Information Systems: Failure Analysis by Harold D. Foster (auth.), John A. Wise, Anthony Debons

By Harold D. Foster (auth.), John A. Wise, Anthony Debons (eds.)

Although process research is a good validated method, the categorical software of such research to info structures is a comparatively new exercise. certainly, it can be stated to be nonetheless within the trial-and-error degree. in recent times, such research has been given impetus via the varied bills of data procedure disasters, a few of that have ended in severe effects -e.g., the twist of fate at 3 Mile Island, the chemical spills at Bophal, India, and at Institute, West Virginia, and the lack of the distance trip Challenger. research of the failure of the W. T. furnish corporation, the 3rd biggest retail association within the usa, indicated that fallacious use of the on hand info was once a major factor in that failure. inspite of those incidents and their frequent influence, in simple terms meager makes an attempt were made to increase a good method for reading the data platforms curious about such incidents. there were no good built instructions for deciding upon the explanations of such occasions and for recommending recommendations in order that related mess ups can be refrained from. to deal with the necessity for this type of technique, the North Atlantic Treaty association (NATO) subsidized a complicated examine Workshop attended through a gaggle of 32 scientists, students, and specialist investigators, representing quite a few disciplines and countries.

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In fact, the turnover mix had changed so substantially over the years that a higher proportion of turnover arose from lower margin goods. The effect was to overstate profits by an increasing amount for several successive years. The failure here was threefold: the use of what should have been a derived item (trading mix) as though it were a fixed independent item of information; the failure of anyone to remember that such a fixed value would require periodic adjustment; the lack of any effective independent calculation which would have allowed the discrepancy to be detected.

Grant, the third largest retailer in the Untied States, ftled for bankruptcy under Chapter 11. Investigation of this incident as an information system failure revealed that certain segments of the management formulated decisions in the absence of well established information (data). Although not confinned, it was alleged that certain segments of the company directed their activity towards negating the influence of the information systems to serve their purposes (Naharoni, 1980). It is clear in this case that the role of personal as well as collective motivation can provide a basis for understanding the interrelationship of three types of fundamental information systems: organizational, technologically aided, and the human information system.

Still another system serves as a security system that allows us access to our offices. For many people, work is stored by a computer, and even their rate of work is managed by an information system. We communicate with our peers and management using electronic mail. Finally, our paychecks and performance evaluations are calculated by still another complex information system. While we are at work, our children are in school and may use micro computers to learn French or German. Still another system is available for searching out their reference books in the library.

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